Sabrina Gross has over 10 years of experience working with global banks, telecoms, and insurance companies, leading customer success teams to improve engagement, increase conversion and optimise costs. She combines this with a 15-year background in investigative systems, collaborating with law enforcement agencies across EMEA to understand complex identity and security challenges.
At Facephi, she specialises in the travel sector, focusing on identity verification, fraud prevention and seamless passenger experiences. Her work explores real-world identity use cases in aviation, from operational risks to emerging fraud patterns, helping organisations design secure and frictionless journeys.
Outside of work, she enjoys paddle boarding, discovering rooftop bars and finding the best coffee spots across the UK.
