Captures, monitors and improves every interaction

Advanced Tracking

Monitors each stage of your user verification processes, detecting friction points that optimise strategic decision-making and automatic responses to improve user experience and operational efficiency.

More info

Accurate solution

Advanced real-time tracking

Advanced Tracking affords continuous and detailed monitoring, providing reliable data and the complete visibility of every interaction to ensure high-quality results.

Usuaria observando el móvil. Una gráfica superpuesta muestra el proceso de verificación facial

How it works

Total transparency at each stage of the process

It allows you to view the processing transparently, showing the characteristics detected in each of the face and document capture processes in user verification and authentication operations.

Detailed capture: monitors each frame of the user verification process.
Multi-layer analysis: examines actions at different layers, offering in-depth analysis of the operation.
Continuous diagnosis: allows you to adjust processes to improve the user experience.
Automatic detection: identifies quality problems (lighting, sharpness, framing…) to optimise the onboarding flow.

Advanced diagnosis

Immediate solutions for technical issues

This tracking tool automatically detects factors such as lighting, sharpness or framing, sending feedback in real time to guarantee optimal captures and reduce errors.

Process monitoring with Advanced Tracking

Detail of an operation in Facephi Identity Platform

Facial recognition

Stabilisation

The system guides the user during capture, providing immediate, constant feedback to obtain an image with sufficient quality.

Extraction

The system detects the face and extracts the biometric template to ensure accurate and unique analysis of the face.

Diagnosis

The system constantly sends information about unsuccessful and successful captures for subsequent analysis.

Detalle de otra operación en Facephi Identity Platform

Document capture

Document detection

The system automatically identifies the document, ensuring its correct alignment for accurate capture.

Image quality

The system evaluates image quality in real time, adjusting parameters such as sharpness, readability and exposure to guarantee perfect document capture.

Document model identification

More than 2000 preconfigured document types and the possibility of creating custom templates.

Learn and improve continuously

AI-based adaptive technology

Advanced Tracking generates and trains AI models that detect patterns, eliminate biases in data and propose strategic improvements. These models continuously learn and adapt, guaranteeing accuracy, efficiency and responsiveness to the needs of each operation.

User observing the cell phone. An overlay graphic shows the verification process.

Fields and parameters analysed

Complete information for thorough tracking

Advanced Tracking analyses every detail of the process, from the system and device to user actions.

System

Collects information from the user’s device, such as operating system, platform (web or mobile), browser version, SDK used and possible associated technical issues.

Settings

Variables such as the detection of sleeping people, glasses, occlusions and multiple faces; image quality (framing, distance, rotation, exposure and sharpness), as well as the documentary recognition of any type of official document and data extraction using OCR.

User events

Logs every key user interaction: starting and confirming capture, advancing steps, retries, changing cameras, closing widgets or tutorials and activating voice dictation.

Constant evolution

Continuous optimisation and dynamic adjustment of technology

Advanced Tracking not only captures data, but it also offers key information on factors that influence poor image quality or common issues such as:

OCR, liveness or matching errors

Avoiding the capture of non-required or unauthorised documents.

Bad lighting, reflections or lack of sharpness

Returning adapted messages to improve the user experience.

Detection of fraudulent attempts and attacks

Preventing the success of operations and triggering alerts.

Main pros

Find out the advantages of incorporating AI into your process tracking

Two users look at a laptop while a document is being captured.

Reduce risk

Detects fraud in real time, minimising threats to your company.

Optimise resources

Accesses key data quickly and efficiently, saving time.

Improve UX

Streamlines verification and authentication, improving the user experience.

Informed decisions

Makes strategic decisions based on accurate and clear data.