Optimise check-in and transform your guests’ experience
Verification and identity management for hospitality
The current hotel sector requires speed, security and customisation in each interaction with customers. With the Facephi identity verification solutions, you optimise key processes such as check-in, reduce waiting times and provide a convenient, speedy experience. Our technology improves daily operation, transforms the relationship with the guest and ensures the maximum protection of personal data.
Speedy, contactless registration
Forget the traditional registration and long waiting times. Facephi improves hotel check-in by allowing guests to check in unassisted or assisted in under 10 seconds, reducing the dependency on reception staff.
Remote pre-check-in: the customer can complete the registration before arriving at the hotel using the establishment’s app or website.
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Step 1: Automatic document capture using OCR, with instant, accurate data logging.
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Step 2: Biometric verification with a selfie and passive liveness technology, which verifies whether the image is true, protecting from phishing attacks (anti-spoofing).
Delivery of simplified keys once the identity verification is complete:
Assisted
With the support of the staff at reception.
Unassisted
Via smart kiosks, where the guest’s facial biometrics are compared with the image of the previously registered identification document.
Use cases for hospitality
Facephi not only transforms check-in, but it also lends value to multiple points of the guest’s stay:
Personalised service
Offer customised experiences based on guest preferences, from room selection to recommendations of activities
Key technology for hospitality
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OCR document capture
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Reading NFC chip
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Facial biometrics, fingerprint and voice
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Assisted/unassisted video onboarding and video recording
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Integration with government DB and exclusion lists
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Passive liveness
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Geolocation
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Electronic signature and reading of receipts
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Multifactor Authentication (MFA)
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Strong Customer Authentication (SCA)
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Continuous fraud monitoring with personalised rules and alerts
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Behaviour biometrics to detect suspicious patterns
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Device securitisation
Speed up your processes and improve your hotel’s productivity
Main benefits
Advanced security
Prevent unauthorised access using advanced user verification and authentication technology.
Improvement in operational efficiency
Reduce manual tasks, maximises resources and optimises management, boosting staff productivity and the hotel’s profitability.
Regulatory compliance
Ensure compliance with all national and international regulations, guaranteeing the protection of guests’ personal data at all times.
Fast, frictionless experience
Process automation, such as check-in and access to facilities, improving the guest experience by eliminating waiting and complications
Flexibility and scalability
Easily adapt to changing business needs, allowing customisation and expansion according to the hotel’s demands.
How have our clients achieved this?
Success stories
Meliá Hotels International
Is improving its guests’ check-in process, streamlining and simplifying access to rooms, by integrating digital onboarding through the automatic capture and extraction of documents with OCR. In addition, it is moving towards the implementation of biometric verification to offer greater comfort to its customers.
How it works
Our digital identity management and verification products
Authenticate users in a fluid way and without passwords using multibiometric technology, preventing unauthorised access in physical and digital environments.
More infoSpeed up and ensure the identity verification process (KYC), complying with the regulations and improving the user experience.
More infoOrchestrate onboarding and authentication processes with a modular and flexible platform that guarantees maximum security and regulatory compliance.
More infoMitigate fraud with advanced technologies that detect and prevent fraudulent activities in real time, ensuring protection for each operation.
More info
