Facephi reinforces its commitment to quality, continuous improvement, and operational excellence with the achievement of the ISO 9001:2015 certification, the leading international standard for quality management systems. Granted through IQNet and with global scope, the certification validates the processes of the Global Professional Services Center (GPSC) and strengthens compliance by design and a customer-centric culture as key pillars of the company’s international expansion.
The certification covers the four areas that make up the GPSC: Technical Presales, Delivery Services, Customer Support, and Customer Success. It confirms that their processes are clearly defined, standardized, and aligned with international quality management best practices. As a globally scoped certification, it applies regardless of where teams operate, enabling Facephi to deliver a consistent service experience across all the markets in which it operates, from Europe to Latin America and North America.
Achieving ISO 9001:2015 certification represents external recognition of an already established operating model built on quality, continuous improvement, and customer focus.
As a result, strategic principles for Facephi such as traceability, transparency, accountability, and compliance by design are now supported by audited, robust, measurable, and scalable processes capable of supporting the organization’s international growth without compromising its service standards.
A Tangible Assurance for Customers and Partners
Germán Breal, Director of Technical Support, emphasized: “This certification does not change the way we work; it formally documents and subjects to external audit something that has long been part of our culture. For our customers and partners, it is proof that quality and compliance are not merely statements, but a verifiable standard, regardless of the market in which we operate.”
For customers and partners, the certification provides an additional and verifiable guarantee: the services delivered through the GPSC are supported by audited processes aligned with internationally recognized standards. It strengthens Facephi’s reputation as a provider capable of delivering consistent, efficient, and excellence-driven service on a global scale—an especially valuable attribute for financial institutions and organizations operating under strict regulatory requirements.