Facephi Intelligent Assistant
A voice that guides every identity verification, inside your interface.
Replace the verification form with a guided flow. Your customer knows exactly what to do at every step, without ever leaving your channel.
taken correctly
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Native on web and app
No redirects or extra downloads.
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Always in your language
Spanish, English and Portuguese.
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Fully adapted to your brand
Your name, your voice, your colors.
The problem
Your customers abandon verification. Impersonators don’t.
Confirming that a person is who they claim to be, without losing them halfway while they prove it. Most tools focus on the first and forget the second.
Customers who drop out halfway through verification
Long, confusing processes get abandoned halfway, simply because the person is not sure what is being asked of them.
Weak verification invites impersonation
Without robust verification behind it, it is easy for someone to pose as another person or falsify their data.
Every digital moment needs an answer
Opening an account, raising a card limit, recovering access or authorizing a sensitive transaction: it all happens on screen now.
Always watching the risk. Verifying only when needed.
Protection that never switches off, with a conversation that only appears when needed, together with the verification steps the assistant can run at that moment.
Always-on protection
From the moment a customer opens your app or website, a protected session runs in the background: it reads device and behavioral intelligence signals and calculates risk in real time. When that risk crosses a threshold, it can launch a verification on its own.
- Device intelligence
- Behavioral intelligence
- Continuous risk scoring
Guided verification
Whenever identity needs to be confirmed, the assistant appears and accompanies the customer through the whole process, speaking and writing at every step and correcting course in real time if something goes wrong, without leaving your interface.
- Consent
- Real-time correction
- You define the flow in advance
Face verification and liveness detection
A guided mask helps the customer position their face correctly, and then a short movement confirms that a real person is present.
Document verification
Guided capture of the ID document, front and back, with an on-screen frame and instant confirmation that the photo is valid.
Voice verification
When the process requires it, the assistant asks the customer to speak and automatically detects when they have finished.
Smart forms
Dynamic forms defined by your own systems, built naturally into the conversation instead of appearing as an isolated data request.
Mobile-only extras
In native apps, the assistant can also read the NFC chip of an electronic document or capture a fingerprint to strengthen security.
- NFC chip
- Fingerprint
What changes for you
Less friction, less fraud, less manual review.
The same system, seen through the results it delivers rather than the steps it runs.
01
Fewer drop-offs mid-verification
Real-time correction resolves confusion before it turns into abandonment.
02
You catch impersonation before it goes any further
Continuous risk scoring triggers a verification before a fraudulent session gets any further.
03
Your team reviews less, not more
Autonomous re-verification resolves doubtful sessions without escalating them manually.
04
Your customer never leaves your brand
No redirects or unfamiliar interfaces, right at the moment when trust matters most.
Security and trust
Simple for your customer. Auditable for your compliance team.
Beneath the conversation, several layers of protection work continuously, so the simplicity your customer experiences never comes at the expense of security.
Data stays protected
Captured images, video and data are encrypted before being sent, so sensitive information travels protected at every step.
Impersonation attempts are detected
Built-in mechanisms detect attempts to fool the verification, such as showing a photo or video to the camera instead of a real person being present.
You control the process
The verification journey is not improvised by the assistant: you define it in advance, with room to add an extra step if it is really needed.
Risk is calculated continuously
Device and behavioral intelligence signals feed a constant risk calculation throughout the session, able to trigger a new verification autonomously.
A complete audit trail for every verification
Every step, message and result is logged, giving your team a complete, reviewable history of every verification.
Only works inside your authorized environment
Usage is validated per session against your license, so the assistant cannot be invoked outside an authorized context.
Integration and brand customization
Weeks to integrate. Your brand from the first screen.
It plugs into any existing website or mobile app, with your name, your voice and your visual identity from the first screen: no redirects or unfamiliar interfaces breaking the feeling that it is your own product.
- Name and voice: give the assistant the identity your brand needs.
- Language: Spanish, English or Portuguese, adapting automatically to the customer.
- Full visual identity: logo, corporate colors, typography, icons and success, warning and error states.
- Custom rules: adjust any other visual detail so it fits the rest of your digital product.
1
Open a secure session: your backend validates the credentials and the license.
2
Launch a verification moment when your flow requires it or when the session risk scoring calls for it.
3
The assistant guides the customer inside your interface until the process is completed or cancelled.
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Receive the result instantly to continue with your own flow, such as activating an account.
Let’s talk
Identity verification your customers actually finish.
Talk to the Facephi team about bringing the assistant to your app or web channel, with your own brand, in weeks rather than quarters.
Your data is safe. We do not share your information with third parties.
Frequently asked questions about the Intelligent Assistant
An AI identity verification assistant that runs verification inside your own app or website. It analyzes session risk, opens verification when needed and guides the customer at every step, speaking and writing, until it is completed or cancelled. The customer never leaves your interface.
A chatbot answers questions. This assistant is not a conversational agent: it guides the customer within a verification flow that you define in advance, returns a result your systems can use and logs every step, message and result. It does not improvise the sequence and cannot be invoked outside a licensed session.
Face verification with liveness detection, front and back document capture, voice verification and dynamic forms defined by your own systems. In native apps it can also read the NFC chip of an electronic document or capture a fingerprint. The steps active in each process are the ones you configure.
Yes. It plugs into an existing website or mobile app with a single line of script. NFC chip reading and fingerprint capture are the only steps limited to native apps.
It depends on the deployment model and the number of flows. The exact timeline is estimated in the technical discovery session.
Yes. Every step, message and result is logged, so your compliance team has a complete, reviewable history of every verification, linked to the session in which it took place.